LaJauge: Continuous Governance of User-Experience Quality
LaJauge is an innovative software solution currently under development, led by UXOP’s R&D team. Designed as a SaaS platform, it enables continuous, structured, and collaborative tracking of results from user testing.
LaJauge provides an intuitive, dynamic workspace to
visualize, classify, share, and leverage data collected during tests — both in real time and over time. The goal:
turn observations into concrete, prioritized actions that are tracked longitudinally, in service of the
sustained improvement of the digital customer experience.
The project’s genesis rests on a strong commitment: the Executive Committee of a major French group believed in our solution from the outset, supporting UXOP from the earliest stages of its R&D. We take this opportunity to extend our warm thanks to Rachel and Pierre for their invaluable contribution and for the trust they placed in us from the very beginning.
We would also like to acknowledge Frédéric, a consultant in Digital and IT Strategy at a leading global consulting firm, whose expertise and strategic guidance have been decisive in the project’s evolution.
A Concrete Response to an Operational Need
LaJauge was born from a recurring observation shared with digital leaders at large enterprises.
While live readouts of user-test results generate genuine interest, utilization tends to drop off once results are frozen in a report. Findings are soon
forgotten, problems are partially corrected
— when they are corrected at all — and it’s not uncommon for new issues to emerge later due to a lack of consolidated follow-up.
UXOP identified a structural gap: traditional reporting formats enable neither continuous governance nor effective cross-team coordination. They are not designed to feed real-time decision-making or to enable broad contribution to the improvement of the digital customer experience.
LaJauge: A Tool Built for Action and Follow-Through
LaJauge aims to create a living qualitative reference of the experience your users actually have. Thanks to granular structuring of observations, the tool makes it possible to:
- Continuously track findings from user tests and their resolution over time.
- Prioritize actions based on impact on the customer experience.
- Facilitate information sharing across the relevant functions.
- Capitalize on results cumulatively and reuse them in different contexts.
The approach fosters a governance mindset rather than a simple “reporting” mindset, while creating a
shared language
around the quality of the digital experience.
An Approach Based on Atomic Usability Research
LaJauge is rooted in Atomic Usability Research, which involves isolating and documenting each observation
from user testing as an autonomous unit of analysis. These units can then be reused, cross-referenced, and
put into perspective according to project needs..
This structuring breaks the sequential loop (study → report → amnesia) and establishes a
cumulative, transversal logic
that progressively and durably feeds product strategy.
An Advanced Take on UX Meta-Analysis
LaJauge extends UXOP’s prior work in meta-analysis of UX results by adding an interactive, operational, and collaborative layer. The approach has been implemented with several of our clients — particularly those needing a true monitoring system for qualitative study results..
With LaJauge, they now have a dedicated digital environment to ensure rigorous tracking and
consolidation of insights derived from user testing.
A Lever for Digital Customer-Experience Governance
LaJauge does more than organize results: it helps
structure digital-experience governance. By facilitating the dissemination, adoption, and reuse of data from user tests, it fosters shared accountability around the user experience. Every team —
product, design, engineering, marketing, support—can access relevant information, enrich it, track changes, and participate in decisions.
This enables the emergence of a shared culture of experience quality, in service of performance.
A Complementary Tool in the UXOP Ecosystem
LaJauge integrates seamlessly into UXOP’s solutions ecosystem. It complements UXPrime, our evaluation-and-optimization solution for the user experience, by adding the capability to govern and manage the quality of the digital customer experience continuously.
By combining qualitative analysis,
methodological structuring, and a collaborative dynamic, LaJauge helps enterprises strengthen their UX maturity over the long term and turn the user experience into a strategic, measurable, and actively managed lever.
A New Step in the Development of LaJauge
After designing and developing a first version of its solution dedicated to Atomic Usability Research, UXOP is launching a new phase in the evolution of LaJauge, its software for governing user-experience quality.
This upcoming version builds on the learnings accumulated over the many
Usability Research studies conducted in recent years. Its aim is to offer a solution capable of addressing the real-world constraints of producing and exploiting user-test reports.
The objective is clear: make it easier to turn usage findings into operational decisions, ensuring a smooth handoff from qualitative analysis
to implementation within organizations.
Toward the Industrialization of Atomic Usability Research
This new version of LaJauge aims to industrialize the results from user testing while preserving the rigor and value of human expertise. It will:
- Ingest factual data directly into the software, drawn from the actual experiences of target users;
- Structure and elevate the contributions of user-experience experts — from test facilitation to observation analysis and statement of findings;
- Optimize the processing and use of these data through artificial intelligence, never replacing human expertise, but reinforcing it.
This evolution marks a key milestone in UXOP’s ambition to make Atomic Usability Research scalable, integrable, and governable at scale, in service of companies committed to the continuous improvement of their digital experience.
