On-Demand Expertise: Personalised Support

Responsive, Structured Support

To meet project requirements effectively, we offer flexible support adapted to each team’s pace and needs.

Our analyses and recommendations are delivered through two complementary modes:

In real time

Via calls or email, enabling optimal responsiveness and fast decision-making.

Asynchronously

Through detailed, structured deliverables sent within agreed timelines, providing in-depth, directly actionable analysis for your teams.

Our experts can also run interactive remote workshops, enabling effective collaboration among all stakeholders regardless of location.
These sessions help surface points of friction, provide immediate solutions, and align teams on usability priorities.

With this personalised support, the risks of errors and delays are reduced, ensuring continuous improvement of the user experience and rapid optimisation of digital interfaces.

A Program Embedded in an Iterative Process

Designed to fit within an iterative development process, the on-demand expertise program maximises its impact by engaging at every stage of the project lifecycle.

Its continuous integration helps optimise interfaces in real time, limit the costs of late fixes, and support informed decision-making.

Key Support for User Testing

On-demand expertise is especially valuable for user testing, ensuring a relevant, actionable evaluation:

• Upstream: preparation and optimisation of interfaces to ensure testability.
  This phase anticipates and corrects the main usability issues, setting optimal study conditions and producing more reliable results.
  
  
• Downstream: follow-up on how results are used to ensure alignment with user experience optimisation objectives.
  
  

By integrating in an agile manner into continuous-improvement cycles, this program supports a proactive approach, reducing the risk of failure and accelerating user experience optimisation.

An Efficient, Cost-Effective Solution

The on-demand expertise program is both efficient and economical, designed to maximise team efficiency  while optimising costs.
By bringing targeted expertise at the right time, it quickly addresses project-specific needs, whether for the evaluation or optimisation of digital interfaces.

An Agile Approach for Continuous Improvement

Thanks to a flexible, responsive approach, this program makes it easier to identify points of friction and adjust user journeys on an ongoing basis:

• Upstream, it reduces the risk of errors and limits late, costly corrections in time and resources.
  

• Downstream, it turns user feedback into concrete actions, ensuring continuous improvement of the digital experience.

By adopting this agile approach, companies gain precise control and greater flexibility, enabling smoother, more effective optimisation cycles.

A well-managed experience does more than improve user satisfaction: it increases conversion, strengthens loyalty, and bolsters brand equity.

Choosing this program means investing in a high-quality user experience while optimising the ROI of digital projects.

With adaptable expertise available whenever needed, you ensure the long-term performance of your interfaces and strong user buy-in.

Transparent, Structured Tracking

To guarantee full traceability and effective management, a clear, accessible reporting system is put in place.

This framework provides detailed tracking of usability-expert interventions, allowing teams to monitor in real time how analyses and recommendations are progressing.

Centralised, Up-to-Date Documentation

• Analyses and recommendations: after each engagement, a shared Google Sheets dashboard is updated with key analysis points and recommendations.
  This centralisation facilitates consultation, prioritisation, and implementation tracking.
  

• Utilisation tracking: a second dashboard records program usage (time consumed, actions taken, resources mobilised).
  
  

This transparent tracking allows support to be adjusted to evolving needs and optimises overall service usage.

Thanks to this structured approach, every stakeholder has a clear view of the user-experience optimisation objectives — facilitating collaboration and accelerating decision-making.