Functional diagram of continuous management of the quality of the digital customer experience
This is based on the results of an initial qualitative assessment of the digital customer experience (User testing
Or expert assessment) that you can create and feed into the LaJauge software.
The issues identified in the study are integrated into the software in the form of negative impacts on the quality of the digital customer experience.
These impacts, classified in order of importance or priority, allow you to
part of making targeted strategic or operational decisions and on the other hand of communicating internally with all those interested in the digital customer experience.
Subsequently, the content of LaJauge is updated:
- Each time you have processed one or more impacts
- With each new feed from the iterative evaluation results of the digital customer experience
- Based on feedback from your customer service or online services
The existence, persistence and accumulation of negative impacts, more or less significant, encountered daily in the digital experience lived by customers have a determining influence on the image and results of your company.
As part of its strategy, development and partnership with Harris Interactive, CXPower
becomes UXOP
UX & CX News !
HRD, a laboratory for testing the deployment of AI?
There are realistic, simple and inexpensive application cases that an HR manager can test right now to understand the contribution of AI to Human Resources management. Some HR managers are also starting to develop their own roadmap on this subject.
Here are some ideas:
- Experimenting with Artificial Intelligence by setting up a chatbot
Chatbots are already a part of our lives as consumers, and they’re starting to appear in the workplace. Rather than just reading about this phenomenon, why not welcome a chatbot as a new member of your HR team?
It represents a new way of working using natural language (NLP) to plan meetings, generate documents and answer questions.
Why not implement a 'Test and Learn' approach to deploying a chatbot to understand the power of AI on behavioral changes?
forbes.fr April 2, 2019
