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Dynamic and interactive management software for the quality of the digital customer experience

LaJauge is a SaaS software for the ongoing management of the operationality of results from user testing Or expert assessments :
dynamic visualization and ranking of results, sharing of information in real time…

UXOP created LaJauge based on its numerous collaborations with online services managers of large companies.

Each time, the oral presentation of the results of the evaluations was a great success, but after the full report of the study was submitted, it was found that their use was very limited. Either the problems were not corrected or only partially, or worse still, new problems were created.
UXOP understood that the format of “classic” evaluation reports was not at all suited to strategic and operational monitoring of results:
  • Do you have the time and desire to delve into a detailed report every time you need to quickly find information?
  • How do you ensure that you know at all times whether all the problems identified by the assessment, major and minor, have been addressed or not and in what manner?
  • Are the results of these reports and the information concerning their exploitation accessible to all those involved in improving the quality of the digital customer experience? Can they contribute to it?
With LaJauge you create a qualitative benchmark of the digital experience lived by your customers which will help you make more responsive and more targeted strategic and operational decisions.
This software also participates in the implementation of a governance and a culture of digital customer experience.

With its LaJauge software, UXOP completes its solution UXPack to continuously assess, optimize and manage the quality of the digital customer experience.
UX & CX News !
HRD, a laboratory for testing the deployment of AI?

There are realistic, simple and inexpensive application cases that an HR manager can test right now to understand the contribution of AI to Human Resources management. Some HR managers are also starting to develop their own roadmap on this subject.
Here are some ideas:

  1. Experimenting with Artificial Intelligence by setting up a chatbot
Chatbots are already a part of our lives as consumers, and they’re starting to appear in the workplace. Rather than just reading about this phenomenon, why not welcome a chatbot as a new member of your HR team?
It represents a new way of working using natural language (NLP) to plan meetings, generate documents and answer questions.
Why not implement a 'Test and Learn' approach to deploying a chatbot to understand the power of AI on behavioral changes?

forbes.fr April 2, 2019