Feeding LaJauge data
LaJauge data is supplied from customer feedback and expert analysis.
This customer feedback comes either from user testing
iterative or customer relationship channels (customer service, website, social networks, etc.).
They can be supplemented by the results expert analysis
Or expert assessments
upstream or downstream of user testing.
All identified issues are referenced, categorized and shared. They are associated with diagnoses and recommendations.
This power supply is managed by an internal resource of your company or can be outsourced with the intervention of an expert resource from UXOP.
LaJauge data is also fed through contributions from people involved in improving the quality of the digital customer experience and UXOP experts.
Only persons authorized by the company may access and contribute to all or part of the information.
As part of its strategy, development and partnership with Harris Interactive, CXPower
becomes UXOP
UX & CX News !
HRD, a laboratory for testing the deployment of AI?
There are realistic, simple and inexpensive application cases that an HR manager can test right now to understand the contribution of AI to Human Resources management. Some HR managers are also starting to develop their own roadmap on this subject.
Here are some ideas:
- Experimenting with Artificial Intelligence by setting up a chatbot
Chatbots are already a part of our lives as consumers, and they’re starting to appear in the workplace. Rather than just reading about this phenomenon, why not welcome a chatbot as a new member of your HR team?
It represents a new way of working using natural language (NLP) to plan meetings, generate documents and answer questions.
Why not implement a 'Test and Learn' approach to deploying a chatbot to understand the power of AI on behavioral changes?
forbes.fr April 2, 2019
